Manage Multiple User Profiles
There are two ways to create and manage multiple account profiles for your organization, users, clients, or brands - via the Dashboard or API.
Using the Dashboard
If your Ayrshare account is entitled to manage multiple profiles, then you will see the option for User Profiles in the left hand navigation.
If your account does not have the option to manage profiles, then contact your Ayrshare representative or contact us to upgrade.
Create a New Profile
Click the Add Profile button and enter your User Profile Title.
Switch to the New Profile
You will see the new Profile show up in the Active Profiles section. You can now click on the switch to this profile link to switch to that User Profile.
When you switch to a different User Profile, you will see that profile name show in the top left of the screen under the profile icon.
You can always switch back to your primary account profile by clicking the switch profile link next to the Primary Profile or by clicking the Switch to Primary button at the top of the User Profiles page.
From here you are acting as your client/user and can post on their behalf by going the the Post page.
Get the Profile Key
The Profile Key is used to post on behalf of the profile with the API. Switch to the a User Profile and go to the Profile Key page in the left hand navigation of the Dashboard to get that profile’s Key. When makeing an API call, be sure to include your API_KEY and PROFILE_KEY in the header.
You also receive the Profile Key when you create a new User Profile using the /profiles/profile endpoint. This is the preferred method to get the Profile Key.
Invite a Team Member
You can create Users Profiles for members of your team. By default, Team Members have an Ayrshare account with full access/admin rights to the dashboard and count as a new User Profile. Please note, you may restrict access by locking the Primary Profile.
You can only invite team members who have not yet been registered with Ayrshare. If you want to use an already registered email, please have the user login to the dashboard, go to the Account page, and click the Delete button.
In the User Profiles page, switch to your Primary Profile and click the + Add Profile button at the top of the page.
In the pop-up modal, click the checkbox “Create a team member profiles with admin rights” box and enter your team member’s email address.
Click Add Team Profile and an email is sent to the team member’s email address with a link to activate their account.
Team Member Status
Once the team member has accepted the invite you will see a green check mark next to the Team Member tag.
If the team member has not yet accepted the invite you may resend it by clicking the mail icon.
Team Members Contacting Support
For security, only registered team members may contact support on behalf of a business. We will not be able to assist if they are not registered and verified as a team member of your business.
Reactivate a Suspended User Profile
If a user profile is suspended due to a violation at the social networks, e.g. Facebook deemed the content abusive you may reactivate, unsuspend, the user profile by clicking the “Unsuspended” button and accepting the compliance certification.
For a user profile’s first suspension, the user profile can be instantly unsuspended once you accept the compliance certification. However, for subsequent suspensions, the user profile will be reinstated 48 hours after accepting the compliance certification.
We recommend you do not use your Primary Profile as a regular User Profile. If the Primary Profile is suspend all user profiles are suspended.
Managing Active User Profiles
Effective management of User Profiles is essential for maintaining an efficient system in Ayrshare. We recommend implementing a policy to remove inactive User Profiles based on your business requirements. For example, if a user hasn’t engaged with your platform by posting content or requesting analytics for some time period, consider deleting their Ayrshare User Profile, thus keeping your user base current and reducing costs.
For example, you can check if a User Profile has been active in the current month by reviewing their posting history and API usage. If you determined it to be inactive, delete the User Profile.
User Profile Settings
In the User Profiles page select “⚙️ Settings” button to access global settings for your profiles. Switch to your Primary Profile to access the settings.
Primary Profile Lock
Prevent access to the Primary Profile from user and team member profiles. Activate the Primary Profile lock if you want to prevent team members or user profiles from accessing Profile Settings or the Account/Billing page.
When activated team member and user profiles will not be able to switch to the Primary Profile, but may switch to other team member or user profiles.
Update Logo on Social Linking Page
Add your own logo to the social linking page.
Set Social Networks Access
Remove or grant your users/profiles access to the available social networks. By default all networks are active and available.
Permissions are global across all your user profiles. Disabling only removes the network from your user’s Social Accounts view and does not remove established links.
See here for more information on disabling social networks at the User Profile level.
Display Page Location
On the social linking page, if a Meta (Facebook or Instagram) or Google Business Profile Page has a location associated with it, display that location information along with the Page name. This additional location context is helpful in scenarios where there are multiple Pages with identical names, as it allows users to differentiate between them more easily.
The Page location, if available, will be displayed below the Page name in the social linking page:
Help Links Visible
Enable or disable visibility of the links to the Ayrshare help docs on your users’ social linkage page. You can also use your own by entering a URL to your publicly available docs.
Alternative Emails for Alerts
Choose different email addresses to deliver alerts, such as unlinked accounts.
Further customization, such as the title can be done via the /profiles endpoint.
Custom Modals
Customize the modals on the social linking page. Replace the modals’ body - Instagram and Telegram - with your own HTML. The HTML may include text or images.
The modals have the following text and images as default:
For example, to add blue text with and underline for an anchor link:
<div> tags. Add custom CSS to add color and/or underlining to anchor links.Using the API
Create and Manage Profiles
You can create, delete, and manage your profiles via the API using the /profiles endpoints. Please see below for details.
Profile
Get the Profile Key
The Profile Key is returned when you create a new profile via the API using the /profile endpoint. If you need to get the profile key again, go to the Dashboard to retrieve. See above.
Enable Messaging
You can enable messaging for your Ayrshare account in the Account page. Please see here for more details:
Messages
Max Pack Customization
In the Ayrshare Dashboard page User Profile -> Setting, you can customize aspects of the social linking page. Please see the Max Pack for details on the capabilities and features.
Customize CSS
Use your own CSS file to customize the look and feel of the social accounts page: color, fonts, hide features, change buttons, and more.
Change Page Title, Close Button, and Favicon
Set your own page title, close button, and favicon (.ico file).
Footer Text
Customize the footer text and add copyright information on the social linking page.
Enterprise Features
Max Pack
All the feature of Max Pack included with Enterprise.
Automatically Resync Facebook and Instagram Pages
When security events occur on Facebook, such as password changes, all Facebook pages associated with that user account (including linked Instagram accounts) need to be reconnected to Ayrshare. For accounts managing numerous pages, this process can be time-consuming.
- The “Resync” option is available when connecting Facebook or Instagram pages.
By enabling this feature, all previously connected pages will be automatically relinked to the user profile.
Note: Only previously linked pages will be reconnected; new pages will not be added automatically.
- This feature supports Facebook accounts with up to 400 pages.
For accounts exceeding 400 pages, it’s recommended to distribute pages across multiple Facebook accounts.
Best Practice: Only use the “Resync” option when necessary to reconnect all pages. For routine operations, it’s generally not required.
White List IP
Enhance your account security by whitelisting specific IP addresses. This feature restricts API access to only approved IP addresses, adding an extra layer of protection to your Ayrshare integration.
Technical and Security Reviews
Collaborate directly with Ayrshare’s project team for comprehensive technical and security reviews. This service ensures that your integration aligns with best practices and meets your organization’s specific security requirements.
Dedicated Account Management with Priority Support
Receive personalized support from a dedicated account manager who understands your unique needs and can provide tailored solutions. Enjoy priority access to technical support, with faster response times and escalation procedures for critical issues.
Custom API Endpoints
For enterprises with specific requirements, Ayrshare can develop custom API endpoints to seamlessly integrate with your existing systems and workflows.