Messages
Set Auto Response
Messages
Set Auto Response
Automatically send message auto responses.
POST
/
messages
/
autoresponse
Automatically send message auto responses to the correspondent. This is useful if your customer service support desk is not currently available.
If active, the auto response is used for all social networks for a given User Profile.
Header Parameters
Authorization
string
requiredFormat:
Authorization: Bearer API_KEY. See API overview for more information.Profile-Key
string
Profile Key of a user profile.
Request Body
autoResponseActive
boolean
default: falseWhether the auto response is active.
autoResponseWaitSeconds
number
default: 400The number of seconds to wait before sending the auto response again to the correspondent. Default is 24 hours.
autoResponseMessage
string
The auto response message.
Default: “Thank you for contacting us. A customer care agent will get back to you soon.”
Send an empty "" string to reset the message to the default.